Frequently Asked Questions

  • When will my oil be delivered?

    Any time between when you place the order and the "deliver by" date on the order page, and no later than the "deliver by" date on the screen. Typically 1-2 business days, but we may come out sooner! 

  • Do you deliver on the weekend?

    Not typically, unless we are super busy.

  • Do you deliver during storms?

    Yes, we do! However, severe weather can sometimes cause small delays in service.

  • What are your hours of operation? When are your trucks on the road?

    Typically 6:30 AM - 5:00 PM, Monday through Friday, sometimes outside of those hours when busy.

  • What if I need oil sooner than the date on screen?

    Please call our office after placing the order so that we can prioritize your delivery.

  • What if I need less than 100 gallons?

    Please contact our office to place an order over the phone. Online ordering only supports deliveries of 100 gallons or more. Less than that are subject to delivery fees <100 gal $30, <50 gal $60.

  • What do I do if I run out of fuel?

    You will need to bleed your oil line. We can do this at the time of service if you provide our office with instructions to access the heating system and pay the $60 restart fee.

  • Do you do service work?

    During the off-season, we offer routine maintenance, service work, and installations. Typically, these are done May through September.

  • Is oil efficient?

    Oil is an efficient heating option for Maine homes when systems are properly tuned to match specific usage needs. With regular maintenance and adjustments, oil furnaces can deliver consistent warmth even in the state's harsh winters, maximizing energy efficiency and minimizing waste.

  • When should I order oil?

    Typically, we recommend ordering at a quarter tank so that you are sure to take at least 100 gallons. This also leaves you with enough oil to last until we come out to make the delivery.

  • How do I know I am getting the lowest price?

    We guarantee the lowest-priced heating oil in our delivery area. If you find a better price, not only will we match it, but we’ll also beat it by a full 2 cents/gallon! We promise to always give our customers the lowest price on heating oil because we don’t believe in overcharging for a product that is a necessity during our harsh winters. Compare prices on maineoil.com.

  • How does autofill work?

    We monitor your own unique usage using advanced oil consumption algorithms and top you off when you are down around 1/4 full.

  • Does it cost more to pay with a card?

    No, all of our customers pay the same low price.

  • Does autofill cost more?

    No, it is in fact cheaper; you save two cents per gallon on every order.