Frequently Asked Questions

Any time between when you place the order and the "deliver by" date on the order page, and no later than the "deliver by" date on the screen. Typically 1-2 business days, but we may come out sooner! 

Not typically, unless we are super busy.

Yes, we do! However, severe weather can sometimes cause small delays in service.

Typically 6:30 AM - 5:00 PM, Monday through Friday, sometimes outside of those hours when busy.

Please call our office after placing the order so that we can prioritize your delivery.

Please contact our office to place an order over the phone. Online ordering only supports deliveries of 100 gallons or more. Less than that are subject to delivery fees <100 gal $30, <50 gal $60.

You will need to bleed your oil line. We can do this at the time of service if you provide our office with instructions to access the heating system and pay the $60 restart fee.

During the off-season, we offer routine maintenance, service work, and installations. Typically, these are done May through September.

Oil is an efficient heating option for Maine homes when systems are properly tuned to match specific usage needs. With regular maintenance and adjustments, oil furnaces can deliver consistent warmth even in the state's harsh winters, maximizing energy efficiency and minimizing waste.

Typically, we recommend ordering at a quarter tank so that you are sure to take at least 100 gallons. This also leaves you with enough oil to last until we come out to make the delivery.

We guarantee the lowest-priced heating oil in our delivery area. If you find a better price, not only will we match it, but we’ll also beat it by a full 2 cents/gallon! We promise to always give our customers the lowest price on heating oil because we don’t believe in overcharging for a product that is a necessity during our harsh winters. Compare prices on maineoil.com.

We monitor your own unique usage using advanced oil consumption algorithms and top you off when you are down around 1/4 full.

No, all of our customers pay the same low price.

No, it is in fact cheaper; you save two cents per gallon on every order.

Yes, we do! To learn about our budget oil delivery plans, view the Budget Agreement or give us a call!

Yes. You can update your payment information by contacting our office directly or by submitting the updated details through our answering service, which will relay the information to us during regular business hours. Customers who prefer to pay by check may mail payments to the designated P.O. box, but a valid card must still remain on file. If a payment is not received, the card on file may be charged for the outstanding balance.

Yes. Payment amounts may fluctuate based on fuel costs, market conditions, and usage levels. Budget payment amounts may be adjusted at any time due to changes in fuel pricing or household consumption. If any adjustments are necessary, a member of our office staff will contact you by phone or email beforehand. Please make sure your contact information is current and monitor both regularly for updates.

If a payment is declined, we will attempt to reach you by phone and email to resolve the issue and obtain updated payment information. Customers are responsible for ensuring sufficient funds are available when payments are due. Failure to respond or make payment arrangements in a timely manner could result in legal action.

Yes. Budget agreements may be canceled at any time. However, any remaining account balance becomes due immediately and must be paid in full upon cancellation. All cancellation requests must be submitted in writing.

Budget agreements generally run for 11 months. Customers may enroll at any point during the year, though joining later in the heating season may lead to higher payment amounts. Toward the end of the agreement term, renewal information will be provided for customers who wish to continue in the program.

Payment schedules can be customized to meet your preferences. Payments may be arranged on a weekly, biweekly, or monthly basis, and you may also select specific payment dates instead of fixed days of the week.

Customers enrolled in automatic delivery service will typically receive a delivery once the tank level reaches approximately one-quarter full, unless other arrangements have been made. Since fuel usage differs from household to household, exact delivery dates cannot be guaranteed.

Customers who are not enrolled in automatic delivery are responsible for contacting our office to schedule deliveries and specify the number of gallons requested. Please note that accounts receiving less than the 100-gallon minimum delivery may be subject to additional fees.

Getting started is simple. Once a weekly, biweekly, or monthly payment amount has been agreed upon, you will need to sign the agreement and provide payment information along with updated contact details, including a phone number and email address.

Budget agreements help make heating expenses more manageable by spreading costs into predictable payments throughout the year. They also reduce the likelihood of large winter balances and offer the convenience of automatic fuel deliveries, helping ensure you do not run out of oil unexpectedly.